Tailor Made IT Support Services » Corporate Support

PDQ Computers’ recognise that many of our larger clients have excellent in-house expertise and log a low number of failures. Our Corporate Support Solutions are designed to reflect this and often provide a saving of 50% when compared to traditional support models.

Clients with a specialist in-house IT team have very different requirements to smaller SME clients and these are often much more clearly defined. To meet these requirements PDQ Computers can tailor service offerings to ensure that customers do not pay for support elements which are not required.

PDQ Computers can not only provide expert hardware fault diagnosis and resolution but also have access to Manufacturers, Distributors and other experts through our numerous strategic partnerships and accreditations. We can also provide applications, tools and services to assist the in-house team with their IT function, becoming a logical extension to the team.

We use a consultative sales approach to best understand our clients’ requirements and provide a cost effective streamline support model; some of our service features are as follows:

• PDQ Computers 24/7 Active Management – this Remote Monitoring Application not only alerts PDQ Computers of any Network and Hardware Failures, but can also alert the internal team and provide them with a dashboard to monitor network performance.
• Guaranteed fix times for hardware faults modified according to the criticality of the equipment.
• On-site spares can be provided to facilitate quick problem resolution.
• Solutions including all parts and labour can be accurately budgeted for.
• Operating System support
• On-line call monitoring facility for clients to check progress and service delivery.
• Additional services and “add-ons” compliment these services depending on specific requirements.

PDQ Computers provide cost effective support and consultancy to many Corporate Clients through our qualified engineers and service team who are focused on service delivery allowing your team to focus on their internal IT function. For more information please choose one of the following options: