Tailor Made IT Support Services » SME Support

PDQ Computers provide cost effective support solutions tailored to ensure that any IT failure has a minimal impact on our SME clients, allowing them to focus on their core business activity. We understand that many companies, despite having no requirement for a dedicated in-house resource, are highly dependent on IT and can take responsibility for their IT infrastructure.

Although clients may have a requirement for comprehensive IT Support and advice, specific needs may vary greatly depending on the applications used, number of offices, mobility of the workforce, specific security requirements along with many other factors. PDQ Computers recognise these factors and tailor our services accordingly.

PDQ Computers use a consultative sales approach to best understand our clients’ requirements; some of our service features are as follows:

• PDQ Computers 24/7 Active Management – this Remote Monitoring Application alerts PDQ Computers of any Network and Hardware Failures without client involvement.
• Guaranteed fix times for hardware faults modified according to the criticality of the equipment.
• Remote dial-in facility for rapid, hands-on assistance with both server and workstation issues.
• Comprehensive support solutions including all parts and labour can be accurately budgeted for.
• Operating System support.
• Periodic updates and maintenance to ensure the optimum performance of clients’ networks.
• On-line call monitoring facility for clients to check progress and service delivery.
• Additional services and “add-ons” compliment these services depending on specific requirements.

PDQ Computers provide cost effective support and consultancy to many SME Clients through our qualified engineers and service team who are focused on service delivery allowing you to focus on your business activity.